7-Day Return & Exchange Policy – Liberate

At Liberate, we aim to provide you with the best shopping experience. If you are not satisfied with your purchase, please read through our return and exchange policy carefully:

We hope you love everything that you order from us because we absolutely make every product with love and care. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate

Return Notification

If you wish to return a product, you must drop us an email at connect@liberate-lifestyle.comwithin 24 hours of product delivery stating the issue with images and videos.

Requests made after this window will not be entertained.

Product Condition

The product must be unused, unwashed, and in its original packaging with all tags intact.Products that show signs of wear, damage, or missing tags will not be eligible for return or exchange.

If upon receipt of your order, you find the product to be damaged in transit please drop us a line at connect@liberate-lifestyle.com We would be happy to provide a refund or exchange only for damaged products. All products should be returned with the tags intact and in their original packaging, in an unwashed and original condition.

Exclusions

Pieces bought in sale/ special pricing are non-refundable and non-returnable/exchangeable .In case of a fit issue we can alter the size for the same style. All orders placed during sale will be delivered in 7-10 working days. We do not accept any return, exchange or size alterations on discounted/sale orders.

Size-related Issues

Please refer to our size chart instructions carefully before placing your order to ensure the correct fit.

Shipping Charges

The shipping cost for returning the product will be borne by the customer.

We recommend using a reliable courier service with tracking to ensure safe delivery back to us.

Refund or Exchange Process

Once we receive the returned product, our team will inspect it.

If the product meets our return conditions, we will process your refund or exchange within 7-10 business days. Refunds will be made in the original mode of payment or as store credit, depending on your preference.

Please be careful while trying on items. Item should be returned in an unused condition as Liberate holds the right to not accept returns in case product appears to be used or damaged. Refund amount will not include shipping charges.

For any questions or further assistance, feel free to contact us at connect@liberate-lifestyle.com. We appreciate your cooperation and look forward to serving you better!

Thank you for choosing Liberate.

We ship Pan India through our registered Shipping aggregator . Orders are shipped within 0-2 days. Our shipping is free of cost for prepaid orders. Additionally, for cash on delivery (cod) orders, There is an additional shipping charge of Rs. 100 flat.

Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. DORATO RETAIL LLP is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9871499059 OR connect@liberate-lifestyle.com